Terms and Conditions

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We aim to make our work process and terms and conditions as transparent and easy to understand as possible. Our process will be outlined at our initial meeting so you know what to expect at each stage.

Graphic Design and Printing

Part of the proofing process is to eliminate errors before going to press. Clients need to double check that everything is correct including layout, text and spelling.  By approving the artwork proof, it's agreed that everything is correct the way it is shown in the proof. Whilst all care is taken by Minicorp to ensure a high quality standard, Minicorp is not responsible for artwork printed that contains incorrect details.

Approval of an order

Once an order is approved, no changes to content, layout, delivery or any other instructions can be made to the order. The order will need to be cancelled. You are still liable to pay the full cost of the printing, as once artwork is approved and submitted to our printers, it is in production and will still be dispatched. Should changes wish to be made, a new job needs to be requoted and submitted. If you agree with these terms, confirm your artwork is 100% correct and no further changes are required, an artwork sign-off sheet is signed by the client. Printing will begin once this form is submitted to Minicorp and any requested payments are made.

Website

Once the website is reviewed by the client on the development test website, all content is signed-off to eliminate errors before going live. Clients need to double check that everything is correct including layout, text and spelling.  By approving the website, it's agreed that everything is correct the way it is shown online. Whilst all care is taken by Minicorp to ensure a high quality standard, Minicorp is not responsible for incorrect information displayed. The website will be uploaded to the live web once the 'sign and upload' form is submitted to Minicorp with final payment.

First 30 days of live website, unlimited minor changes

Clients have 30 days (including weekdays and weekends) from the following business day of the website files being uploaded to the web server, to request minor changes without incurring additional service charges. Should any changes, including minor changes, be required after the 30 days, service charges may apply.

Minor changes include, but are not limited to: small text alterations, text additions, text deletions, image changes, image additions, image deletions, image placement, font changes, font size and font colour. It does not include additional pages, content restructure, layout changes, image development, web forms, image and photo galleries, animations, flash images, e-commerce facilities including Paypal, statistical counters, keyword analysis tools and other web development tools and facilities that does not come under the 'minor changes' definition.

Uniforms and Promotional Items

Prices - Prices shown on the Minicorp web site, printed materials, downloaded or uploaded orders or quotes for goods, branding, freight and additional charges are subject to change without notice and goods will be invoiced at the price ruling at the date of dispatch. Minicorp reserves the right to adjust the final invoice to include freight expense and any additional fees not shown on this site or during the checkout procedure. The amount shown during the checkout procedure is not to be considered a final invoice as it is subject to change depending on prices, products and product alterations, artwork supplied, preferred branding methods, freight and delivery location, express order requests and other reasons not listed. All endeavors will be made by Minicorp to keep the prices current.

Orders - Orders shall only be processed by Minicorp on the basis of payment of the order being made at the time the order is processed or unless orders are released on goodwill. With regards to custom made items or promotional products, orders can not be subsequently cancelled by the Customer unless agreed to in writing by Minicorp. All costs involved in production of an order will be charged if the order is cancelled. If order is already in production it cannot be changed in any way or be cancelled. If goods are ordered specially or manufactured to Customers specifications and supplied to these specifications the above mentioned goods cannot be returned for credit. If goods are ordered in especially for an order no returns, changes or cancellations will be accepted. Minicorp has the sole legal right to determine to refund , backorder or supply new or replacement items on any order that is delivered with missing or incorrect items. Minicorp will always endeavor to deliver all goods as requested on time but are not responsible or legally liable for any delays in delivery to the Customer.

Changes/Cancellation - If the order quantity from the Customer is reduced after quoting the price will change. All costs involved in production of an order will be charged if the order is cancelled. If order is already in production it cannot be changed in any way or be cancelled. If goods are ordered specially of manufactured to customer specifications and supplied to these specifications the above mentioned goods cannot be returned for credit. If goods are ordered in specially for an order no returns, changes or cancellations will be accepted.

Sizing - At no point is Minicorp responsible for the way in which a customer interprets the size charts as supplied by our suppliers and displayed on the website. Minicorp may instruct ways in which to determine the most suitable sizing method but these instructions can not be held as liable unless Minicorp staff are present during the actual sizing and/or fitting. Without Minicorp staff actually being present at time of fitting or sizing, it is impossible for Minicorp to accept accountability for how a customer interprets or attempts to measure for sizing. For this reason, Minicorp recommends using our sample service before actual ordering of uniforms. At no time can branded stock be returned for exchange or credit due to incorrect sizes orders unless sizes ordered are found to be faulty by actual manufacturer.

Returns - Goods may only be returned to Minicorp subject to the conditions as follows. Returns will not be considered unless accompanied by a copy of the original invoice. Minicorp shall not accept the return of goods unless such goods are returned to Minicorp within 7 days of the receipt by the Customer. The Customer shall be responsible for all charges and costs incurred in the return of goods unless Minicorp determines otherwise. Minicorp shall not accept or agree to a credit claim where the Customer has had the goods delivered to the Customers nominated screen printer or embroider or any third party. Goods decorated are not eligible for return under any circumstance. Minicorp reserves the right to determine what action if any is required on all decorated orders which in the rare occasion may be incorrectly decorated. Goods sent as ordered are not returnable under any circumstances unless incorrect style, incorrectly sized or damaged goods have been received by the Customer. Discontinued or Clearance stock items are not eligible for return under any circumstances. Goods returned must be in the original condition as sent, items must be in original packaging and not worn, laundered, soiled, altered, damaged, labeled or personalized or they will not be accepted for a refund. Claims on faulty goods will be considered within 7 days from date of supply. If it is considered that the faulty good is the responsibility of Minicorp or a supplier which Minicorp, in its sole judgment and discretion considers to be faulty then at the discretion of Minicorp may either replace the goods or the customer may be reimbursed. Minicorp may, from time to time, issue guidelines for the return of items claimed by the Customer to be faulty & will not entertain any claim in respect of goods claimed to be faulty not made in accordance with such guidelines. Minicorp reserves the right to change such guidelines without notice. Minicorp can not accept returns for refund or credit/exchange for the following labels; John Kevin, City Collection, Visitec, Urban Nature, Keval, Ramo Shirts, Biz Collection Shirts, Gear For Life Shirts or shirts sent in packaging as these manufacturers do not accept returned items and therefore Minicorp must unfortunately pass this ruling on to our customers. Should you send item(s) back for refund or exchange and they are not in the original packaging, Minicorp has the right to refuse acceptance of the goods or will charge a $15 repacking fee to cover the costs involved with packaging material and staff labour.

Goods and Services Tax - 10% GST is applicable to all our goods and services. Minicorp reserves the right to adjust or amend prices in accordance with any alteration of changes to tax legislated by the Australian Government.

Urgent Orders - Minicorp is happy to do urgent orders, but any additional expenses may be passed on to the Customer for payment before the order can be processed. Minicorp is not in any way legally liable for any goods not arriving at any destination on a due date.

Garment Quality - Garment material may differ from time to time in weight and colour. This is considered the norm according to International standards as colours may slightly vary due to seasonal influences. Material will always exceed advertised weight but weight variance is common and acceptable. Minicorp can not take any responsibility for garments that appear slightly different as this is acceptable to a degree. 100% polyester garments are prone to pulling of threads. Please check garments carefully before wearing as once worn, we will not accept 100% polyester garments back for reasons of pulled thread. The reason is that this may occur during normal wearing and we can not be responsible for wearers care. Garment fabric by nature is not dsigned to have the additional stresses of embroidery threads put on them. For this reason some garments are more prone to embroidery pull-stress and may cause the embroidery to appeared bunched or pucking to a degree. This is potentially the case with business shirts or garments of similar weight and feel. Unfortunately such occurances are outside of our control and as such, a) Pucking on garments caused by embroidery is considered normal and acceptable and b) Minicorp will not be held responsible for any such pucking as such fabric reactions are outside of our control, though every care and consideration is applied by our supplier's production team to try and prevent or minimalise this from occuring.

Virtual PA Service

After discussing your requirements and anticipated time to complete, our services will be discussed and quoted. An official quote outlining the required services will be emailed (where possible) to you for signed acceptance. Once accepted, it is to be faxed, emailed or posted back to Minicorp in order for work to commence. If work is forwarded prior to this, then it will be assumed that the quote has been accepted and you wish for work to proceed. A deposit may be required with acceptance of the quotation. Any additional expenses, such as phone calls, postage, courier services, STD/ISD phone calls, special stationery etc. will be additional and will be itemised on the final invoice. Minimal phone calls and emails will be included in the hourly rate.

Minicorp will endeavor to provide an error-free product, however final proof-reading is the responsibility of the client and Minicorp will not be responsible for any oversight of the client.

Software and Hardware

After discussing your requirements, a quotation of your goods and related services will be emailed (where possible) to you for signed acceptance. Once accepted, it is to be faxed, emailed or posted back to Minicorp with full payment. Items will then be ordered, and a suitable time to deliver items will be arranged.

Invoices and Payments

All information required to make payment for goods and services supplied by Minicorp are clearly stipulated on an issued invoice. Terms are usually 14 days unless an alternative due date is stipulated on an invoice. Minicorp retains ownership of all goods and artwork until payment has been made. For orders of hardware and printing, payment is required on issue of the invoice, prior to goods being sourced.

Website and Email Hosting

Minicorp is invoicing for Raid7 Corporate Hosting Services provided by Raid7 Pty. Ltd. On beginning a new hosting plan, pro-rata payment for backdating to the sign-up date will be invoiced. Web hosting is invoiced in advance and is due within 14 days of the invoice date.

Non-Payment

Additional fees and charges may apply if payment is not received by the due date. Web services may be suspended for non-payment of a client's corporate hosting plan invoice. Web hosting, Internet accessible files, and email will be suspended if any payment is 30 days past the due date on your first invoice. Suspension of web accounts (Internet accessible files and email) may be done without additional notice. Minicorp will not be responsible for loss of business, monetary losses, or email delivery due to non-payment. Please pay on time and before or on the invoice due date to avoid loss of web services.

If a client is past due date on any invoice or service, then Minicorp may decide not to supply additional services requested by the client, until the account balance on ALL outstanding invoices are paid in full. Please communicate with us if you are having a problem paying your invoice or paying on time.

Minicorp Marketing

By engaging Minicorp in submitting enquiries, receiving quotes and invoices and/or requesting free samples or joining Minicorp Facebook page, you agree to receive email and online communication for Minicorp specials, promotions and general newsletters. We will not bombard you with countless messages and we will not sell/pass on your information to any third parties unrelated to our business dealings. You can unsubscribe at any time by emailing us at enquiries@minicorp.com.au.

General

Minicorp may revise these terms at any time by updating this website page. You should visit this page from time to time to review the then current terms. Minicorp may not always notify you in writing if additions and/or updates have been made. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages at this site. Minicorp reserves the right to update these terms and conditions of at any time. Your continued use of the Minicorp website means that you accept those changes.